SwingVision
Support
For questions, bug reports, or help with your account or data, please contact SwingVision Support below.
Contact Support
We can help with using the app, signing in, uploading videos, AI analysis results, and subscription plans.
Support Email
Helpful Information to Include
- Your device model and iOS version
- The date and time the issue occurred
- The screen and steps where the issue occurred
- Any error message displayed
Response Time
We aim to reply within a few business days. Some issues may require additional time to investigate.
How to Use SwingVision
1
Upload a Video
Choose a swing video from your photo library on the analysis screen. A 3 to 5 second clip that includes your full body and bat is recommended.
2
Review Your Swing
Add an optional focus area to include it in the analysis. Without one, AI reviews your overall swing and suggests key improvement points.
3
Plan Your Practice
Use your analysis results and GAME PLAN to organize your next practice and game preparation. Review previous videos anytime from Videos.
Detailed Guide
- Upload a swing video saved in your photo library from the analysis screen.
- Record from the side when possible, including your full body, bat, stance, and follow-through.
- Add a focus area when needed. The AI can also analyze your swing without a specific focus.
- Review strengths, improvement points, your next focus, and suggested practice menus in the analysis result.
- Use GAME PLAN to enter your next game goals and reflections, then create a focused plan for the next game.
- Use Videos to review uploaded videos and analysis history over time.
Frequently Asked Questions
- If you cannot sign in, confirm the email address and password you entered.
- If you do not receive a verification code, check your spam folder and try sending the code again.
- If you cannot upload a video, choose a video saved in your photo library and try again with a stable internet connection.
- If an analysis result does not appear, confirm that the video is about 3 to 5 seconds long and includes your full body and bat.
Recording Tips
- Recording from the side helps the AI review body opening and weight transfer more clearly.
- Record in a bright location and avoid strong backlighting or camera shake.
- Very short clips, or clips that cut off before or after the swing, may not be analyzed successfully.
- You can use indoor batting facilities and batting cages, but videos where the player and bat are clearly visible work best.
What Support Can Help With
- Sign-in and verification code questions
- Bug reports for video uploads and analysis result display
- Questions about plans, usage limits, and in-app purchases
- Requests to delete account information or stored data